FAQ

Ordering & Shipping

How long will it take to receive my order?
Each GIDON piece is crafted with care. Please allow 2-3 weeks for production and shipping. We will notify you once your order has been dispatched.

Do you ship internationally?
Yes, we ship worldwide. International shipping rates and times vary by location.

Our Products

What materials do you use?
We are committed to using only the finest, most durable materials, including solid walnut, North American leather, and uncoated brass that will develop a beautiful patina over time.

How do I care for my product?
Care instructions are included with each order. Generally, we recommend gentle cleaning and avoiding harsh chemicals to preserve the natural beauty of the materials.

Returns

What is your return policy?
We accept returns on non-custom items within 30 days of receipt. Please see our full return policy for details.